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Blue Bridge group

Customer support manager

Teamgate – Vilnius, Vilniaus (Apskritis)
Department Teamgate
Employment Type Full-Time

Currently we are looking for a team member at Teamgate.

Job description:

As a Customer Support team representative of Teamgate CRM you will be the main point of contact for our customers from all over the world. You will be responsible for answering service or product related questions, resolving and escalating service related issues to other departments, maintaining and updating knowledge base articles, collaborating with internal teams to make sure that customers' problems were fully addressed.  

Responsibilities:

  • Provide professional, timely and informative answers, problem solving solutions for customers via live chat and email.
  • Register system errors and following up and informing clients about the resolution. 
  • Continually broaden knowledge about the product and the CRM industry.
  • Maintain and update knowledge base article according to the newest releases. 
  • Develop sustainable relationships with customers and maintain high customer satisfaction score.
  • Update customer record in the CRM.

Requirements:

  • Excellent written Lithuanian and English language skills.
  • Previous experience of working as a customer support representative. 
  • Exceptional communication skills, professionalism. 
  • Basic understanding of SaaS business model, web-based solutions. 
  • Team player.

Would be considered as a huge advantage:

  • Previous experience working with live chat and ticketing software (Intercom, Zendesk).
  • Previous experience working with a CRM. 
  • Graduated or studying in the IT field. 
  • Technical writing experience. 

Gross salary starting at 1350 EUR/month.

Teamgate is one of Lithuanias leading startups in the foreign markets. Company develops sales CRM solution which is mainly focused to help small and mid-sized businesses take control of their daily sales actions, as well as boost new sales through intelligent analysis. Teamgate CRM was awarded multiple times for its ease of use, affordability and good looks. Teamgate CRM is a cloud-based solution, which allows company to work in a SaaS model. To find out more about Teamgate, visit www.teamgate.com

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  • Location
    Vilnius, Vilniaus (Apskritis)
  • Department
    Teamgate
  • Employment Type
    Full-Time
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